Bil i Oslo terms and privacy policy

Terms of use

Detailed conditions


Studded tire fee


Term and Termination

Processing and use of personal data

Statement of consent

I agree that the municipality of Oslo, Bymiljøetaten (data controller) processes personal information about me for use in statistics and to more easily lookup information in Bymiljøetaten's internal systems. Personal data includes zip code, which is used for statistics, and telephone number, which is used to lookup information in Bymiljøetaten's internal systems.

I am informed and aware that at any time, I can withdraw my consent.

I am informed and aware of my rights as registered under the Privacy Regulation, for example, my right to require access or correction of my personal information.

I am aware that there is more information about the data controller's use of personal information in the Privacy Policy, which is available at the link at the bottom of the page.

I am informed of the following recipients of my personal information:

I agree to the above:

Privacy Policy

Processing of personal data in the municipality of Oslo, Bymiljøetaten

When using the mobile application, the municipality of Oslo, Bymiljøetaten will process personal information about you. Below you will find information about the personal information collected, why we do this and your rights related to the processing of personal data. The data controller is the municipality of Oslo, Bymiljøetaten. Contact information to Bymiljøetaten is:

Address: Postboks 636 Løren
0507 Oslo
Phone: 23 48 20 30
Organization number: 996 922 766

1 Why we collect personal information and what information we collect

We collect and use your personal information for the purposes stated here:

  1. User creation: E-mail address, phone number, zip code and registration number on car, limited bank card information and language. Email address is used to identify a user. Registration number and language are used to make the app more user friendly. Zip Code is used for statistics and telephone numbers to more easily lookup information in our internal systems.
  2. Notifications: App platform (Apple or Android), whether user should be notified of a parking that is running out, diesel bans or road maintenance, and when a user makes changes to their notification settings. We have considered it necessary to know if users want notifications or not. App platform must be saved because the approach for sending alerts on the two platforms is different. Changes to notification settings are stored to handle complaints and troubleshooting.
  3. Answer inquiries: E-mail address and any personal information that may be included in the inquiry. We need this information in order to understand and respond to your request.
  4. Parking info: Tariff group, vehicle registration number, limited bank card information, price and VAT, start time and end time, when parking was registered and updated. This information is needed for enforcing, complaint processing and making of receipts.
  5. Tire wafer: Type of tire wafer (day, month, season), registration number, if the car is heavy or not at registration time, which card was used, price, start time and end time, created time, update time, canceled time, or previous registration number on transfer of wafer and when transfer occurred. This information is needed for enforcing, complaint processing and making of receipts.
  6. Payment Information: Payment Status, Time of First Attempt, Time of Last Attempt, Number of Attempts, Created Time, Updated Time, Any Error Code, Text and Source from Nets. This information is necessary to ensure that the payment goes as it should.
  7. Card Information: We only see the last four digits of the payment card, issuer, expiration date, date added, date deleted. This is stored so that users will be able to see which card is used when the purchase is to be completed and on the receipt.

2 Disclosure of personal information to others

We will not pass on your personal information to others unless there is a legal basis for such disclosure. Examples of such a basis will typically be an agreement with you or a legal basis that instructs us to disclose the information.

The municipality of Oslo uses data servers to store or otherwise process personal information on our behalf. In such cases, we have entered into agreements to ensure information security at all stages of the treatment. We use the following databases as of today:

All processing of personal data happens within the EU / EEA area.

3 Storage time

We store your personal information as long as necessary for the purpose for which the personal information was collected.

This means, for example, that personal data we process on the basis of your consent will be deleted if you withdraw your consent. Personal data we process to fulfill an agreement with you will be deleted when the agreement is fulfilled and all obligations arising from the agreement are fulfilled.

4 Your rights when we process personal information about you

You have the right to require access, correction or deletion of personal information we are processing about you. You also have the right to demand limited treatment, objection to treatment and claim the right to data portability. You can read more about the content of these rights on the Datatilsynet's website:

To use your rights, please send your request to or call telephone number 23 48 20 30. We will respond to your inquiry as soon as possible and no later than 30 days.

We will ask you to confirm your identity or provide additional information before we allow you to exercise your rights. We do this to ensure that we only provide access to your personal information to you - and not someone who stands out to be you.

You may withdraw your consent for processing personal information at any time. The easiest way to do this is to navigate to the "My Page" page in your mobile application and press the button to withdraw your consent.

5 Complaints

If you believe that our processing of personal data does not match what we have described here or we otherwise violate privacy laws, you may appeal to the Datatilsynet.

For information on how to contact the Datatilsynet, visit Datatilsynet's website:

6 Changes

If there is a change in our services or changes to the privacy policy, it may change the information you provide here. If we have your contact information, we will notify you of these changes. Otherwise, updated information will always be available on our website.